Your Klout score is irrelevant
TweetIt amazes me how many social media and customer service pundits gush about the need to master web-based social customer service along the periphery, even as basic frontline customer service...
View ArticleXFINITY customer service: Posture versus performance
TweetWhen it comes to serving customers, most companies are more concerned with posture than performance. Posture is based on what companies say they do—a stated claim or promise. Performance is based...
View ArticleYour Klout score is irrelevant
It amazes me how many social media and customer service pundits gush about the need to master web-based social customer service along the periphery, even as basic frontline customer service quality...
View ArticleXFINITY customer service: Posture versus performance
When it comes to serving customers, most companies are more concerned with posture than performance. Posture is based on what companies say they do—a stated claim or promise. Performance is based on...
View Article