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Your Klout score is irrelevant

TweetIt amazes me how many social media and customer service pundits gush about the need to master web-based social customer service along the periphery, even as basic frontline customer service...

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XFINITY customer service: Posture versus performance

TweetWhen it comes to serving customers, most companies are more concerned with posture than performance. Posture is based on what companies say they do—a stated claim or promise. Performance is based...

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Image may be NSFW.
Clik here to view.

Your Klout score is irrelevant

It amazes me how many social media and customer service pundits gush about the need to master web-based social customer service along the periphery, even as basic frontline customer service quality...

View Article

Image may be NSFW.
Clik here to view.

XFINITY customer service: Posture versus performance

When it comes to serving customers, most companies are more concerned with posture than performance. Posture is based on what companies say they do—a stated claim or promise. Performance is based on...

View Article
Browsing index pages (4 articles)


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